Returns and Warranty Policy
The policies set out below form part of the General Terms of Sale.
If you are not satisfied with your purchase of a BonaCaeli-branded device and/or accessory from the BonaCaeli Store for any reason, you are entitled to a full refund if you meet the conditions set forth below. This return right does not apply to the purchase or renewal of any Paid Services, as defined in and governed by our Terms of Paid Services. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs or VAT) are not refundable. To qualify for a refund, you must meet all the following conditions:
- request a return authorization within 15 days of your shipment date; provided, however, that for purchases made in December the deadline to request a return authorization is January 31st of the following year or 30 days from the date of shipment, whichever is longer;
- return the device and/or accessory, including all parts included in the original packaging, in as-new physical condition and without having assembled or used the product; and
- include the return authorization number with your return.
If your return fails to meet any of the above conditions, we may, at our discretion, refuse to accept it or charge you a restocking fee of up to 15% of the original price.
LIMITED PRODUCT WARRANTY
Your use of BonaCaeli-branded devices and accessories is subject to BonaCaeli’s applicable Limited Product Warranty. BonaCaeli’s Limited Product Warranty does not apply to third-party products or accessories that may be sold on the BonaCaeli Store. For warranty issues related to those products, please contact that manufacturer.
LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS
Bonacaeli warrants to the original purchaser that your Bonacaeli-branded device and accessories that are new (the “New Product(s)”) shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Bonacaeli product in the EEA, the warranty period is one (1) year from the date of purchase (the “New Product Warranty Period”).
LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS
Bonacaeli warrants to the original purchaser that your Bonacaeli-branded device and accessories that are certified refurbished by or on behalf of Bonacaeli (the “Refurbished Product(s)”) shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the “Refurbished Product Warranty Period”).
The New Products and Refurbished Products shall be collectively referred to herein as the “Product(s)”. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the “Warranty Period”.
If such a defect arises and a return authorization request is received by Bonacaeli within the applicable Warranty Period, Bonacaeli will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Bonacaeli itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.
HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service, you must have a return authorization. To request a return authorization, please contact firstname.lastname@example.org. The return authorization number must be included along with your returned Product. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Bonacaeli. As may be required by applicable law, Bonacaeli may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Bonacaeli will not be responsible for any such loss.
EXCLUSIONS AND LIMITATIONS
Bonacaeli does not warrant that the operation of the Product will be uninterrupted or error-free. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Bonacaeli. See the Bonacaeli Terms of Sale for details of your rights with respect to use of the software and related services.
These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Bonacaeli that can be identified by an authorized “Bonacaeli” trademark, trade name, or logo affixed to it. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Bonacaeli products and services other than the Products, (b) non-Bonacaeli products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Bonacaeli reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. These Limited Product Warranties do not apply to third-party products or accessories.. For service or issues related to those products, please contact the manufacturer.
These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Bonacaeli, nor does it apply to any cosmetic damage such as scratches and dents. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Bonacaeli products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Bonacaeli, (ii) not in accordance with instructions provided by Bonacaeli, or (iii) with improper voltage or power supply.
No Bonacaeli reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
LIMITATION OF DAMAGES
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, BONACAELI SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF BONACAELI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
These Limited Product Warranties shall be governed by the laws of England, UK, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.
NATIONAL STATUTORY RIGHTS
CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE.